Thirty-day refund window
Eligible hourly support, one-time software troubleshooting and three-, six- or twelve-month support plans may be refunded in full when requested within thirty (30) calendar days of the original transaction. You do not need to provide a reason.
How to request a refund
Call +1 (754) 714-3321 or use the contact page. Include the purchase date and, if available, the PayPal transaction reference. Do not send passwords, one-time codes, card details or recovery keys.
Payment processing
Approved refunds are returned through the original payment method. The time for a credit to appear depends on PayPal and the payment provider. Keep any PayPal confirmation for your records.
Service scope
The listed plans cover the scope shown on the pricing page and service details agreed before paid work. Parts, physical repairs and specialist data recovery are not automatically included in these software-support plans.
Questions before buying
Review the Terms of Use, Privacy Policy and Troubleshooting Disclaimer. Ask SafeCode to confirm what is covered before approving a payment.